Siebel CRM Applications

The world's most complete customer relationship management (CRM) solution is Oracle's Siebel CRM, which helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth.

Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions are tailored industry solutions with role-based customer intelligence and pre-built integration.

Application configuration and security design are essential for a successful enterprise application implementation, upgrade or deployment project. Project costs can overrun if application configurations are incorrectly documented or setup during key phase of the project such as analysis, design, configure, test and deploy. Risks, such as missed milestones and poor user adoption are increased if the ERP configurations fail the test of accuracy, validity and completeness. With the growing functionality of new releases, it is increasingly challenging to manage and secure thousands of complex configurations across multiple project environments without automated tools.

SafePaaS, with expertise in enterprise controls and business application can provide independent assurance over application security design and configurations to control project costs and risks. SafePaaS DataProbe™ can automate application configuration reports to document setups, compare configurations across multiple environments and assess the impact of new releases on customizations such as database objects, concurrent programs, form extensions, value sets, workflows, alerts, etc.

Our application assurance services include a health check of access, transaction and configuration of your business applications. We work with control owners to remediate violations of organizational policies and control objectives. We can quickly remediate any application control deficiencies without burdening business process owners and IT staff by utilizing risk remediation tools such as Roles Manager to correct inherent risk in application security model.

Here are some examples of challenges that can be solved with our SafePaaS:

• Which Segregation of Duty (SOD) Policies will mitigate the risk in User Roles

• Cannot use “seeded” Roles and Responsibilities because of inherent SOD conflicts

• How to ensure that the activities of users granted “super user” responsibilities have effective compensating control

• Why there are so many False Positives and how to remove them from your analysis

• When all SOD incidents will be able to close

• Functionality worked in Dev but not in Prod

• App functionality works in old release version but not in the new release

• App setups are changed without authorization

• Not able to validate setups to auditor or business

• App is no longer functioning properly and there’s no record of what changed

• The system configuration documentation is out of date

• Applied a patch and full impact not known

• App customizations are lost or broken after upgrading to new release

• Had project overruns and production downtime

• Missed deployment milestones for rollouts and upgrades because of manual effort