Customer Service Representative - Position filled

Position Location - US

Remote

What you will be doing

Acting as support to customers for providing solutions to the Incidents / problems & Requests and assuring the best and smooth services.

Resolves incidents by clarifying the customer’s query, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting the fix, and following up to ensure resolution.

Email support

Adherence to process compliance

Resolving and closing tickets

Client coordination and to ensure that we meet the SLAs as per agreed with the customer.

Prepares release reports by collecting and analyzing technical information.

Contributes to team effort by accomplishing related results as needed.

What we are looking for - Qualifications/Skills

Customer service
Documentation
ERP Experience
JIRA knowledge, preferred.
Analyzing information
Multi-tasking

Education & Experience Requirements:

University/college degree with minimum 2 years of IT experience in customer support
Experience in any ERP system.
Familiarity with MS-office
Candidate must be organized, detail oriented, personable and can prioritize tasks
Ability to work in a team
High energy levels and can effectively work with various cross functional teams

Why SafePaaS?

At SafePaaS, our values govern the behaviour and attitude of our employees. Our core values include mutual trust, passion for team success, respect for the individual, open communication, hard work, and employee ownership. We strive to attract and retain the best
employees that fit our core values. We believe and stand by equal opportunity.

People at SafePaaS work as a TEAM to nurture a place of work that:

• Expects integrity, strong work ethics and mutual respect.
• Promotes freedom of ideas, innovated thinking and direct communication.
• Rewards for achieving team performance objectives including Customer Success, Business Solutions, Profitable Growth, and Risk Management.

SafePaaS Careers provide our employees the opportunity to develop a career plan that best fits their talents, skills and personal goals by contributing to many different areas of the organization. Our career-development approach offers our employees limitless professional growth opportunities as they continuously expand their knowledge and skills.