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Case study Food & beverage

Learn how South Africa’s largest food manufacturing company reduced user provisioning

Africa's largest food manufacturer, with interests across six other countries, needed to mitigate risk in the user provisioning process for Oracle E-Business Suite.

IndustryFood & beverage
RegionSouth Africa, with interests in Chile, Zimbabwe, Mozambique, Nigeria, Kenya and Cameroon
SizeAfrica's largest food manufacturing company
Primary ERPOracle E-Business Suite

Our Client

A South African packaged goods company The company also has direct and indirect interests in international food businesses in Chile, Zimbabwe, Mozambique, Nigeria, Kenya, and Cameroon Africa's largest food manufacturing company

Challenges

Struggling with approx. 5000 erroneous payment requests each week worth $60 million A fragmented home-grown legacy system, manual control checks, and thousands of duplicate erroneous payments Segregation of duties: To define an SoD matrix for the organization, identify and manage violations Robust user provisioning: Implement a solution and define a process for access provisioning Access control monitoring: To enable access requisitioning and approval via workflow Emergency access management: To enable the process to manage superuser access provisioning and logging of actions for audit purposes Increase external auditor's reliance on ERP access controls monitoring

Results

Reduce User Provisioning time by identifying and eliminating 80% of manual steps Created access policies to ensure compliance during user provisioning process Lowered ERP total cost of ownership by reducing SoD remediation time and costs by ensuring that all users are assigned only the pre- approved roles Improve SoD and access controls testing time by providing auditors the access log reports showing all updates, reviews, and approvals of role design changes Accelerated ERP Access Approval time by identifying valid SoD conflicts before the roles are assigned to users Reduction of SoD violations which in turn leads to a reduction to the exposure of fraud risk

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